General Reagent High Purity Reagent Chromatography Applications Analytical standard Synthetic block Synthetic reagent Materials Chemistry Analytical reagent
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Inorganic liquid detection Medical detection Animal residue detection Environmental detection Pesticide residue detection Food detection Matrix detection Engineering Technology detection Steel detection Metal Material detection Detection of polymer materials Physical detection Chemical detection Geological detection Imported reference materials
>Experimental cleaning Elemental Analysis Biochemical Analysis Liquid chromatography Gas Chromatography Titration analysis infrared spectrum Other organisms
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Burner class Vessel and tube funnel Bottles Measuring instrument class Complete set of instruments Quartz products Filter class Standard oral class Vacuum Vessel Voltage regulator Centrifuge Ultraviolet analyzer
>Plastic products Tetrafluoride products Rubber and plastic products Silica gel products Ceramic Products Metal Products Enamel Products Filter paper products Thermometer Density hydrometer Chromatography Accessories Safety Protection
>Detector Analyzer Spectrometer Chromatograph Mass Spectrometer Detector Instrument system Machinery and equipment Other equipment
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How can I quickly check my orders?
You can enter "My Account" according to your registered user name and password to check all your orders, or you can contact customer service to check the relevant information in your orders; if you have any changes or questions about the order content, please contact customer service 400-6226-992 in time.
How do I change the information in my order?
After you finally confirm your order, you cannot modify the relevant content of your order by yourself, you must notify the customer service staff to modify the content of your order, if more changes, we suggest you delete the order (in the state of "no processing") or notify the customer service staff to delete the order (in the state of "order confirmed") and place the order again.
Can I add or remove items from a submitted order?
You cannot add or remove items from a submitted order. You must either place a new order or contact Customer Service to add or remove items from your order.
What if the product is out of stock?
In view of the data update problem in the process of continuous improvement of product categories in Cloud Reagent Mall, if you need a product that is out of the way and has not been updated and uploaded on the system in time, you can call our customer service hotline or add customer service QQ to communicate with us to order. You can also package the product name, specifications, quantity, brand requirements, etc.
How do I buy products that are in stock but not marked with a price?
These goods are mostly large packages or imported goods, or special goods that belong to the market price changes frequently, because the price of these goods can change at any time, so the price on the mall is afraid of blank, if you want to know the price of these goods or sure you want to order such goods, please call the customer service center to ask for quotes, we will tell you the specific price and ordering methods.
Customer Service Center Tel: 400-6226-992 Fax: 0769-85315486
Why haven't I received the goods for a long time?
The reasons for not receiving the goods for a long time may be as follows.
1）Delivery delay caused by double holidays, holidays no one to receive goods
2）Lost goods in the process of delivery by courier and steamship company
3）Order goods in the process of delivery of goods generated by the goods missed
(4) The goods are not delivered due to natural factors or social factors and other objective force majeure
(5) Other reasons
Why didn't I see the invoice when the goods arrived?
If the delivery method you choose is 50 km delivery within Dongguan, the invoice will be delivered together with the goods under normal circumstances; if the delivery method you choose is express or road consignment, the invoice will be delivered separately from the goods; in case of special circumstances, we will inform you of the delivery method of the invoice in time. In addition, for monthly customers, invoices will be sent according to the time agreed by both parties.
In what form will the invoices be delivered?
Usually, invoices will be sent by registered mail (some users should check with the mail room of their units).
